Please follow the instructions and application form found under Apply for a new subscription.

Currently, applications are taking four to six weeks to process. Please contact us only if you have not heard anything after six weeks.

Once your application is approved, which may take up to several months, you will receive a confirmation email from UpToDate with log-in instructions that will allow you to activate your subscription.

We recommend you apply for renewal about one to three months before your subscription ends. If you are not sure when your subscription expires, please contact: BEproviders@ariadnelabs.org.

To apply for renewal, please follow the instructions found under Renew an existing subscription. We will ask you to review and update your information and share feedback on your experience with UpToDate over the last year. You will have the opportunity to elect to download offline features if you have not already.

About 90% of renewal applicants are approved within one month.

We are in the process of building an interactive tracking system. Please contact BEproviders@ariadnelabs.org with questions regarding application status in the meantime.

Please contact: BEproviders@ariadnelabs.org.

For technical assistance, please contact UpToDate Customer Service by emailing customerservice@uptodate.com or calling +1 (781) 392-2910. Please include your account number when contacting Customer Service. Your account number can be found in your confirmation email or by contacting: BEproviders@ariadnelabs.org.

Please share the link to our website: http://www.globalhealthdelivery.org/uptodate. You are our best marketing agents! Thanks for your help in getting UpToDate to those who can benefit from it.

Yes, if you deliver medical care, medical education, or related services to vulnerable populations outside the US as part of your job and meet the other eligibility criteria, and neither you nor the (nonprofit or governmental) organization employing you can afford to subscribe to UpToDate, you may apply.

All information provided to apply to the UpToDate-GHD Donation Program is confidential but may be subject to further inquiry and checks.

UpToDate, Inc. and the Global Health Delivery Project at Harvard reserve the right to gather and use de-identified data for monitoring and evaluation of uptake and usage, and to contact Grantees at any point in time during the Grant period for feedback and monitoring purposes.

Administering the UpToDate-GHD Donation Program helps us achieve our mission--to create a global network of professionals dedicated to improving the delivery of value-based health care. We are able to use our broad reach to help connect the UpToDate product with the people in the places where it can have a significant impact.

No, we do not currently have a limit on renewals.

No, you cannot share your login. You must keep your account private and secure. You can share information you learn by sending topics from within the UpToDate platform to others or by printing materials.