Frequently Asked Questions

Please review the frequently asked questions about the Better Evidence UpToDate Donation Program. For more information about our project, please read more here:

How do I renew my subscription?

To start a renewal application, please login to your previous account at Select “Apply” on your Dashboard. You must submit a renewal application annually through this link.  

We will ask you to review and update your information and share feedback on your experience with UpToDate over the last year. You will have the opportunity to elect to download offline features if you have not already.

I am having issues logging in or submitting my application.

To create an account, please use the email you would like to use for your UpToDate subscription (or when loggin in, use the email you currently use for your UpToDate subscription if you are looking to renew). Please select "Forgot your password?" if you cannot remember it. You will receive an email from the system to reset it. 

If you are having further issues submitting your application, please contact

When can I expect my subscription to start?

Once your application is marked “Approved” on the portal, you will receive a confirmation email from UpToDate with log-in instructions that will allow you to activate your subscription. This may take 2-3 weeks after your “approved” status is granted. 

Please monitor your spam folder for an email with the subject line: "UpToDate/Better Evidence Donation Confirmation." If you have not received this email after 3 weeks of an "Approved" status, please contact

I have two jobs – one serving vulnerable populations and one working in a private academic setting. Can I still apply?

Yes, if you deliver medical care, medical education, or related services to vulnerable populations outside the US as part of your job and meet the other eligibility criteria, and neither you nor the (nonprofit or governmental) organization employing you can afford to subscribe to UpToDate, you may apply.

Please be sure to describe your work with vulnerable populations in your application.

How is my usage information tracked or used?

All information provided to apply to the Better Evidence-UpToDate Donation Program is confidential but may be subject to further inquiry and checks.

UpToDate, Inc. and Better Evidence at Ariadne Labs reserve the right to gather and use de-identified data for monitoring and evaluation of uptake and usage, and to contact Grantees at any point in time during the Grant period for feedback and monitoring purposes.

How does Better Evidence at Ariadne Labs benefit from this program?

Administering the Better Evidence-UpToDate Donation Program helps us achieve our mission--to create a global network of professionals dedicated to improving the delivery of value-based health care. We are able to use our broad reach to help connect the UpToDate product with the people in the places where it can have a significant impact.

Can I share my login information?

No, you cannot share your login. You must keep your account private and secure. You can share information you learn by sending topics from within the UpToDate platform to others or by printing materials.